How we do what we do.
As proud as we are of our work, it’s how we do what we do that makes the difference. Our clients will tell you: working with us is a refreshing experience.
We are committed to responsiveness. We do what we say we’ll do. On time. Every time. We listen, we think, and we act. In that order. Always. When you’ve worked in as many varied industries, markets, brand categories and countries as we do, it’s the only way to work.
We work as a team—your team. It’s why we hire only experienced people and empower them to make things happen for you. It’s why we staff so every client can have first-priority attention. And it’s why we leverage our resources with a real management attention.
We offer Guaranteed Costing —with no surprises and no ifs, ands or buts. Really. Most of all, whatever your budget, large or small, we never forget that it’s your money.
Bottom line: you can count on us to exceed you expectations. Day in and day out. But don’t take our word for it. Talk to our clients. After all, no one knows us better than they do. We’d be happy to supply you with a list of references.
Prescription before diagnosis is malpractice.
Our approach to our work is very process-based. We listen. We think. We act. In that order. Always. And we know that prescription before diagnosis is malpractice.
Every project we undertake—from the smallest to the most complex—is backed by strong, strategic thinking and execution born of experience. And no matter what the level of our involvement, we work as an extension of your organization, playing whatever roles you need, so that you get the support you want—where, when and how you want it. We staff so that every one of our clients can have our first-priority attention. Most of all, whatever your budget, large or small, we never forget that it’s your money
Experience, like wisdom, is earned.
Any organization is only as good as the resources it employs. Not surprisingly, we think we have some pretty good ones. And we know that experience, like wisdom, is earned.
We have been successful for our clients because we hire the best, most experienced people. Then, we empower and enable them with the authority, tools and resources to make things happen for you. And we leverage our resources with a genuine commitment to management attention. As a result, our client teams take real ownership of your objectives and goals, and our people become your people. It makes a big difference.
There is just no substitute for experience.
There is no smoke and mirrors here. We have the people and the resources to get the job done for our clients. It’s why we hire only experienced people. It’s why we staff so that every client can have our first-priority attention. It’s also why we don’t switch horses midstream during one of your projects.
That way, you can be sure that the people who seemed so excited and capable during your initial interview are the very same people with whom you’ll be working every day. Ultimately, it’s an important reason why our clients hire us: because, individually and collectively, we have the experience to make things happen for them.
Our Quality Mindset.
We are absolutely fanatical about quality—far beyond the detail kind of quality you normally associate with the work that we do. Our commitment to quality starts at the beginning of a project, not at the conclusion. To us, quality is in the details. Quality is doing the right things for the right reasons. Quality is being responsible and efficient. Quality is having done our homework, our due diligence, and to have brought to bear every ounce of our experience and expertise. And quality is expressed in the transparency, honesty and candor of our relationship with our clients.
It may seem like so many small details, but it’s big stuff for us. We are known for our responsiveness, the quality of our work and our extraordinary integrity. We want to keep it that way.
The cost you see in our “Cost Estimating Guide” will be the same cost that you will see on your invoice. Guaranteed.
While the very nature of our work would seem to preclude fixed, “menu” pricing, having completed tens of thousands of projects over the years, we have the experience necessary to accurately predict costs and then guarantee them.
Our philosophy has long been to provide our clients with responsive services and capabilities at fair, predictable prices. That’s why we are comfortable providing fixed, predictable, guaranteed “menu” costs for the work we do on your behalf — the very insight, information and confidence that you need to achieve your objectives and stay on budget.
Bottom line: Unless we otherwise advise you in advance or identify a unique, project-specific consideration impacting your project, the cost you see in our Cost Estimating Guide will be the same cost that you will see on your invoice. Guaranteed.
CONNECT WITH US
645 Penn Street
Reading, PA 19601